When dealing with high involvement purchases such as retail solutions and equipment, owners and managers must look further than the initial purchase price in order to evaluate true value.
In the age of extended trading hours and 7 day opens, before examining costings, retailers should begin by dissecting the after sales service being offered complimentary to the purchase. Even the world’s best software and equipment is bound to have glitches and teething problems – especially in new stores – and it’s in these times of fault which the true value of an offering becomes evident.
Bearing this in mind we have identified the four key reasons why after sales support is one of the most important considerations of a purchase process.
Since the new year a spate of businesses has reported unprecedented levels of attempted ransomware intrusions. In 2016 nearly 3,000 businesses fell victim to ransomware and some estimates suggest one in every 30 businesses will be targeted each year. Sadly, at GaP we are seeing a growing number of business falling victim to these scams which could be easily avoided through simple security protocols.
Humans are naturally resistant to change; however, when your staff can see the benefits of the change such as less errors, less time troubleshooting problems & overall quicker processing they are open to learning something new, something beneficial.
GaP Solutions ezi-pos is very easy to learn, we researched and went back to the drawing board time and time again because as former retailers we know what it takes to motivate organisation wide adoption and how easy a POS should be to operate.
Thankfully, our user friendly UI means staff can be trained and using the POS within minutes of install.
GaP Solutions offers POS training and service support across hardware and software, every call is logged and attended to in a tracking system.
Like it or not retailers are operating in a tech driven society, whether you’re a high end boutique or the local corner store these days a retailer can’t afford to be living in the dark ages. From grass roots social media brand awareness campaigns to influencing in-store - purchases technology has forever altered the consumer experience.
There is a plethora of benefits we could highlight from embracing technology in your retail space but for now we will focus on the core reasons every retail MUST invest in technology.